The Reference Librarian and Implications of Mediation, Ewing M. Keith, Hauptman Robert

Название: The Reference Librarian and Implications of Mediation
ISBN: 0367425149 ISBN-13(EAN): 9780367425142
Издательство: Taylor&Francis
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Цена: 112290.00 T
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Описание: This book, first published in 1992, examines the reference librarian`s role as a connecting link between information seekers and the resources they need. It provides the best approaches to providing resolutions or guidance to the appropriate resources.

Автор: Marquis, Kathy,
Название: Local history reference collections for public libraries /
ISBN: 0838913318 ISBN-13(EAN): 9780838913314
Издательство: Mare Nostrum (Eurospan)
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Цена: 45980.00 T
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Описание: Speaking from their own experiences, while also sharing examples and ideas from other libraries, the authors of this volume present a start-to-finish guidebook for creating a local history reference collection that your community will embrace and use regularly.

Автор: Rozaklis Lillian, Abels Eileen G.
Название: Repositioning Reference: New Methods and New Services for a New Age
ISBN: 0810892111 ISBN-13(EAN): 9780810892118
Издательство: Rowman & Littlefield Publishers
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Цена: 73210.00 T
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Описание: Repositioning Reference reimagines reference services in libraries and information organizations and the role of reference librarians, taking into account rapid developments in technology and information-specific services in non-library sectors.

Автор: Forbes Carrie, Bowers Jennifer
Название: Rethinking Reference for Academic Libraries: Innovative Developments and Future Trends
ISBN: 1442244526 ISBN-13(EAN): 9781442244528
Издательство: Rowman & Littlefield Publishers
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Цена: 90110.00 T
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Описание: Rethinking Reference for Academic Libraries: Innovative Developments and Future Trends, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main...

Название: Recommended Reference Books for Small and Medium-Sized Libraries and Media Centers: 2014 Edition, Volume 34
ISBN: 1610695518 ISBN-13(EAN): 9781610695510
Издательство: Bloomsbury
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Цена: 73260.00 T
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Описание: An essential resource for collection development specialists in small and medium-sized libraries, this guide identifies the highest quality, most affordable, and most appropriate new reference materials in any field.

Автор: Katz Bill, Fraley Ruth A.
Название: Conflicts in Reference Services
ISBN: 0367374277 ISBN-13(EAN): 9780367374273
Издательство: Taylor&Francis
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Цена: 33670.00 T
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Описание: This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

Автор: Irving Richard D., Katz Bill
Название: Reference Services and Public Policy
ISBN: 0367373777 ISBN-13(EAN): 9780367373771
Издательство: Taylor&Francis
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Цена: 33670.00 T
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Описание: This book, first published in 1988, looks at the relationship between public policy and information and reports ways in which libraries respond to the need for public policy information. Chapters provide perspectives from a variety of library settings with different user groups who, in turn, have different information needs.

Автор: Upham Lois N.
Название: Newspapers in the Library: New Approaches to Management and Reference Work
ISBN: 0367376814 ISBN-13(EAN): 9780367376819
Издательство: Taylor&Francis
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Цена: 33670.00 T
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Описание: This book, first published in 1988, discusses the use and handling of newspapers in libraries and information centres. Librarians have contributed chapters on bibliographical and physical control of newspapers, working with them in a variety of settings, and international, educational, and technical aspects of using and handling them.

Автор: Harmeyer Dave
Название: The Reference Interview Today: Negotiating and Answering Questions Face to Face, on the Phone, and Virtually
ISBN: 0810888157 ISBN-13(EAN): 9780810888159
Издательство: Rowman & Littlefield Publishers
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Цена: 83070.00 T
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Описание: More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing world. Built around timeless service principles including Ranganathan`s Five Laws, The Reference Interview Today: Nego...

Автор: Farmer Lesley S. J.
Название: Introduction to Reference and Information Services in Today`s School Library
ISBN: 0810893096 ISBN-13(EAN): 9780810893092
Издательство: Rowman & Littlefield Publishers
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Цена: 154880.00 T
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Описание: In Introduction to Reference and Information Services in Today`s School Library, one of America`s premier school library educators covers the A-Z of both reference and information services for today`s library. Lesley Farmer discusses everything from teaching students how to use sources to both in-person and virtual reference service.

Автор: Nims Julia K., Storm Paula, Stevens Robert
Название: Implementing an Inclusive Staffing Model for Today`s Reference Services: A Practical Guide for Librarians
ISBN: 081089128X ISBN-13(EAN): 9780810891289
Издательство: Rowman & Littlefield Publishers
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Цена: 95750.00 T
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Описание: Reference service remains a core function of modern libraries. However, how and where we provide assistance has evolved with changing technologies and the shifting habits and preferences of our users. One way libraries can provide the on-demand, in-person assistance while managing and developing new services and resources that will benefit current and future users is to reconsider how their reference points and services are staffed and adopt a staff-based reference model. The authors, staff members at Eastern Michigan University, chose to address this by implementing an inclusive reference model in which staff and student assistants are trained to answer certain levels of reference questions while working at the reference desk and at other service points. The result was that librarians became more available to work with students who needed in-depth assistance and users were able to get simple questions answered throughout the library. Similar training for all staff and student assistants who work in the library results in better service, more accurate answers, and improved interdepartmental communication. In Implementing an Inclusive Staffing Model for Today's Reference Services, they describe step-by-step how to transition from the traditional librarian-staffed reference desk to an inclusive reference model where non-MLS personnel are equipped and empowered to answer reference questions wherever these questions might be asked. Users ask questions of staff at all service points, not just at the Reference Desk. It is vitally important that those who work at circulation, periodicals, maps, archives and other public service points be trained in how to answer certain reference questions. When this is accomplished, users who have simple questions will not have to make useless treks to the Reference Desk. Topics covered include: -Recognizing that nearly all staff answer reference questions, but few are trained to do so -documenting the necessity for a change in reference model -gaining buy-in from all interested parties--librarians, non-MLS staff, and administrators -determining the optimal staffing level -creating training materials and schedules -monitoring the quality of reference service -supervising staff -evaluating the new model using multiple methods Additionally, each chapter contains practical resources such as checklists, forms, and sample materials, and other usable features to support readers as they implement the inclusive reference model. The book describes in detail the process of transforming traditional reference into a model that transcends departmental and job title boundaries, is focused on the user, and allows librarians to better utilize their time and talents, and include non-professional staff in their reference services.

Автор: Theimer Kate
Название: Reference and Access: Innovative Practices for Archives and Special Collections
ISBN: 0810890917 ISBN-13(EAN): 9780810890916
Издательство: Rowman & Littlefield Publishers
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Цена: 99970.00 T
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Описание: Reference and Access: Innovative Practices for Archives and Special Collections explores how archives of different sizes and types are increasing their effectiveness in serving the public and meeting internal needs. The book features twelve case studies that demonstrate new ways to interact with users to answer their questions, provide access to materials, support patrons in the research room, and manage reference and access processes. The featured case studies are 1.Building Bridges: Closing the Divide between Minimally Processed Collections and Researchers 2.Managing Risk with a Virtual Reading Room: Two Born-Digital Projects 3.Improvements on a Shoestring: Changing Reference Systems and Processes 4.Twenty-First Century Security in a Twentieth-Century Space: Reviewing, Revising and Implementing New Security Practices in the Reading Room 5.Talking in the Night: Exploring Webchats to Serve New Audiences 6.A Small Shop Meets a Big Challenge: Finding Creative Ways to Assist the Researchers of the Breath of Life Archival Institute for Indigenous Languages 7.The Right Tool at the Right Time: Implementing Responsive Reproduction Policies and Procedures 8.Going Mobile: Using iPads to Improve the Reading Room Experience 9.Beyond "Trial by Fire" Towards A More Active Approach to Training New Reference Staff 10.Access for All: Making Your Archives Website Accessible for People with Disabilities 11.No Ship of Fools: A Digital Humanities Collaboration to Enhance Access to Special Collections 12.Websites as a Digital Extension of Reference: Creating a Reference and IT Partnership for Web Usability Studies Each of these case studies deconstructs reference and access services into their essential elements: interacting with people who have questions, providing access to materials that meet researcher needs, assisting researchers as they use materials, and managing the processes needed to support reference and access. The volume will be useful to those working in archives and special collections as well as other cultural heritage organizations, and provides ideas ranging from the aspirational to the immediately implementable. It also provides students and educators in archives, library, and public history graduate programs a resource for understanding the issues driving change in the field today and the kinds of strategies archivists are using to meet these new challenges.