Автор: Review Harvard Business Название: Dealing with Difficult People (HBR Emotional Intelligence Series) ISBN: 1633696081 ISBN-13(EAN): 9781633696082 Издательство: NBN International Рейтинг: Цена: 13540.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
Daniel Goleman
Tony Schwartz
Nick Morgan
Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.
Автор: Rother, Mike Название: Toyota kata ISBN: 0071635238 ISBN-13(EAN): 9780071635233 Издательство: McGraw-Hill Рейтинг: Цена: 30870.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: A leading expert on Toyota provides the very first look at the company`s people-management routines
Автор: Isson Jean Paul Название: People Analytics in the Era of Big Data: Changing the Way You Attract, Acquire, Develop, and Retain Talent ISBN: 1119050782 ISBN-13(EAN): 9781119050780 Издательство: Wiley Рейтинг: Цена: 41190.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Apply predictive analytics throughout all stages of workforce management People Analytics in the Era of Big Data provides a blueprint for leveraging your talent pool through the use of data analytics.
Poll after poll has confirmed that an astonishing number of workers are disengaged from their work. Why is this happening? And how can we fix the problem?
In this bold, enlightening book, social psychologist and professor Daniel M. Cable takes leaders into the minds of workers and reveals the surprising secret to restoring their zest for work.
Disengagement isn't a motivational problem, it's a biological one. Humans aren't built for routine and repetition. We're designed to crave exploration, experimentation, and learning--in fact, there's a part of our brains, which scientists have coined "the seeking system," that rewards us for taking part in these activities. But the way organizations are run prevents many of us from following our innate impulses. As a result, we shut down.
Things need to change. More than ever before, employee creativity and engagement are needed to win. Fortunately, it won't take an extensive overhaul of your organizational culture to get started. With small nudges, you can personally help people reach their fullest potential.
Alive at Work reveals:
How to encourage people to bring their best selves to work and use their greatest strengths to help your organization flourish
How to build creative environments that motivate people to share ideas, work smarter, and embrace change
How to enhance people's connection to their work and your customers
How to create personalized experiences that help people feel a deeper sense of purpose
Filled with fascinating stories from the author's extensive research, Alive at Work is the inspirational guide that you need to tap into the passion, creativity, and purpose fizzing beneath the surface of every person who falls under your leadership.
Автор: Helena Kim, Kim Название: Soft skills for hard people ISBN: 1838199810 ISBN-13(EAN): 9781838199814 Издательство: Неизвестно Рейтинг: Цена: 18370.00 T Наличие на складе: Нет в наличии. Описание: Aimed at team leaders, Soft Skills for Hard People is a rational take on the demands of emotional intelligence. With an edgy and irreverent take on conventional leadership strategies, coaching psychologist Dr. Helena Kim fills this book with practical tools and approaches you need to become an exceptional coaching leader.
Автор: Copeland Stuart, Coaton Andy Название: The People Project Triangle: Balancing Delivery, Business-as-Usual, and People`s Welfare ISBN: 1951527607 ISBN-13(EAN): 9781951527600 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 24230.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Driven by rapid external change, the modern corporation is lean and cost conscious. A consequence is an increasingly common project management situation of a medium important, medium complex business change project that cannot justify a full-time team. Consequently, it is resourced by in-house staff working on the project as homework, meaning in addition to their normal responsibilities. The authors term this a composite project.
This book postulates that composite projects are increasingly used to meet the demands of rapid business change. However, they are largely unrecognized as a separate organizational category of project, with particular characteristics, management needs, and risks.
The People Project Triangle refers to the trade-off between the project, the ongoing business, and the people working in them. When pressure mounts it is often the people who bear the brunt, risking stress and burnout. The authors assert that with better recognition, clearer understanding and appropriate measures, many of the common problems with composite projects can be foreseen and avoided or mitigated.
Автор: Tinashe Mahupete Название: Dream Catcher: A Passion for People Development ISBN: 1641136901 ISBN-13(EAN): 9781641136907 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 36960.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Succession planning at all levels of an organization is crucial. Dream Catcher is an established coaching program designed for anyone who wants to invest in helping others to reach their fullest potential. The program builds leaders with the capacity to fill key roles in organizations. The process is unique, simple, and concisely presented in this book. Dream Catcher is based on an approach that has been developed within and applied at QLI; a nationally renowned center of excellence in its field. QLI is based in Omaha, Nebraska, a city with a sub 3% unemployment rate. It is therefore essential for businesses to provide value for their developing team members in a manner that commands employee engagement leading to retention. Dream Catcher is based on neuroscience-backed theories. It is designed to assist coaches who will guide individuals and organizations to conquer challenges. Dream Catcher users become proficient in the art and science of creating compelling visions for their future selves, identifying what gaps exist in terms of skill sets, formulating plans to execute the vision, and establishing new habits to sustain the progress made. Those who follow this program not only learn how to be successful in attaining skills in specific areas or disciplines but can also apply the methods to other areas of their work and life. Dream Catcher is geared to be a way of life, not merely focused on short- term results.
Название: Leading Meaningful Change: Capturing the Hearts, Minds, and Souls of the People You Lead, Work With, and Serve ISBN: 1773270850 ISBN-13(EAN): 9781773270852 Издательство: Неизвестно Цена: 17460.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: "Straightforward and practical, this book is a must-read for any leader or change practitioner." Mark Porter, Executive Vice President People & Culture,WestJet AirlinesLeading Meaningful Change is an essential guide for executives, leaders, managers, consultants, and other professionals who need to go beyond applying tactics in a ch
Автор: Khan Nadeem, Millner Dave Название: Introduction to People Analytics: A Practical Guide to Data-Driven HR ISBN: 1789661811 ISBN-13(EAN): 9781789661811 Издательство: Неизвестно Цена: 164150.00 T Наличие на складе: Невозможна поставка. Описание: Use this introductory guide to get to grips with people analytics and learn how to find, collect, analyze and use your data to add business value.
Автор: Alper-LeRoux Cecile Название: From Dissonance to Resonance: Bringing Your People and Organization Into Synch ISBN: 1543973302 ISBN-13(EAN): 9781543973303 Издательство: Неизвестно Рейтинг: Цена: 27130.00 T Наличие на складе: Невозможна поставка. Описание: Today, we increasingly find our organizations and workplaces are out of sync with the expectations and desires of our people, contributing to flat employee engagement, increased turnover and workforce instability. This is due in part to the way work is performed and our enduring beliefs about the work constructs at play in our organizations. As a result, the technologies, tools, systems, and process flows in our workplaces are no longer in tune with our natural frequencies. Resonance in the context of work describes a vision of a world in which people's experience at work resonates deeply with new ideas, changing norms, and new technologies, to the great benefit of organizations and people.
Автор: Christian Scholz, Anne Rennig Название: Generations Z in Europe: Inputs, Insights and Implications ISBN: 1789734924 ISBN-13(EAN): 9781789734928 Издательство: Emerald Рейтинг: Цена: 98910.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Generations Z in Europe brings together differing geographic perspectives from a range of researchers to present a fascinating picture of the contemporary reality for `Gen-Z` workers from nine European countries. The findings will help readers understand the diversity of issues and commonalities for this new part of the global workforce.
Автор: PAULINE LEONARD, Rachel J. Wilde Название: Getting In and Getting On in the Youth Labour Market: Governing Young People`s Employability in Regional Context ISBN: 1529202299 ISBN-13(EAN): 9781529202298 Издательство: Marston Book Services Рейтинг: Цена: 63350.00 T Наличие на складе: Невозможна поставка. Описание: Based on up to date qualitative and ethnographic research, and using a Foucauldian theoretical approach, this book examines youth education-to-work transitions in the UK and demonstrates how different employability schemes work in practice for young people from varying social and regional backgrounds.
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