Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service 9781543997446

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Автор: Roche Jim
Название: Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service
ISBN: 9781543997446
Издательство: Gazelle Book Services
Классификация:

История Америк

Послевоенная история 20 века: с 1945 по 2000

Национально-освободительное движение и независимость, постколониализм

Исследования азиатских и африканских этнических групп

Гражданские права и гражданство

ISBN-10: 1543997449
Обложка/Формат: Hardback
Страницы: 184
Вес: 0.45 кг.
Дата издания: 14.03.2020
Язык: English
Размер: 234 x 95 x 158
Читательская аудитория: General (us: trade)
Ключевые слова: Customer services
Подзаголовок: Creating a customer-centric operating philosophy for automotive service
Рейтинг:
Поставляется из: Англии
Описание: Fast Break addresses the increasing challenges that todays automotive dealers face. Over a period of decades, dealers developed a transaction/centric mindset. Given that you only have the opportunity to sell a new vehicle every 4-7 years this may be understandable. Unfortunately this mindset has crept into the service department, which needs to have the opposite orientation. By embracing a customer-centric approach to your service business, you can counteract the increasing threats from slowing vehicle sales, margin compression and existing and new competition. Using facts, figures and insights gleaned from interviews with progressive service leaders and recent market research, Fast Break presents real world examples to provide a new approach to addressing the challenges of today and tomorrow. From the author: Sorry about the purchase price, its due to this being a color book and the low print quantity. The book was produced for the benefit of the industry, neither Jim Roche or Cox Automotive are paid any money from the sales of Fast Break.

Fast Break: Creating a Customer-Centric Operating Philosophy for Automotive Service, Roche Jim