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Service Quality in Indian Hospitals, Sanjay Mohapatra; K. Ganesh; M. Punniyamoorthy; Ra


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Автор: Sanjay Mohapatra; K. Ganesh; M. Punniyamoorthy; Ra
Название:  Service Quality in Indian Hospitals
ISBN: 9783319885032
Издательство: Springer
Классификация:



ISBN-10: 3319885030
Обложка/Формат: Soft cover
Страницы: 106
Вес: 0.20 кг.
Дата издания: 2018
Серия: Advances in Theory and Practice of Emerging Markets
Язык: English
Издание: Softcover reprint of
Иллюстрации: 29 illustrations, color; 7 illustrations, black and white; xvi, 106 p. 36 illus., 29 illus. in color.
Размер: Book (Paperback Initiative)
Читательская аудитория: Professional & vocational
Основная тема: Business and Management
Подзаголовок: Perspectives from an Emerging Market
Ссылка на Издательство: Link
Рейтинг:
Поставляется из: Германии
Описание: This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals. This book provides a comprehensive understanding of service quality antecedents in Indian hospitals. It focuses on patient satisfaction and includes valuable insights and implications for hospital management and government. The book is theoretically grounded in SERVQUAL literature and uses appropriate and sophisticated techniques and tools to analyse data. It highlights causal model development with Structural Equation Modelling (SEM) and introduces a classification model, developed using Artificial Neural Networks (ANNs), in order to benchmark specialty cardiac care. The book also deals with Support Vector Machines (SVMs) and compares the error rates between SVM and ANN to find the best classification technique among the two. Overall, this book is a timely and relevant work that contributes to the theory, practice and policy of service quality in hospitals.
Дополнительное описание: Chapter 1. Introduction.- Chapter 2. Literature Review.- Chapter 3. Research Gap, Objectives and Scope.- Chapter 4. Methodology.- Chapter 5. Analysis of Demographic Indices.- Chapter 6. Developing a Causal Model using SEM.- Chapter 7. Developing A Classif


Health Care in Crisis: Hospitals, Nurses, and the Consequences of Policy Change

Автор: Morris Theresa
Название: Health Care in Crisis: Hospitals, Nurses, and the Consequences of Policy Change
ISBN: 147982769X ISBN-13(EAN): 9781479827695
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 30090.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: An inside look into how hospitals, nurses, and patients are faring under the Affordable Care Act

More and more not-for-profit hospitals are becoming financially unstable and being acquired by large hospital systems. The effects range from not having necessary life-saving equipment to losing the most experienced nurses to better jobs at other hospitals. In Health Care in Crisis, Theresa Morris takes an in-depth look at how this unintended consequence of the Affordable Care Act plays out in a non-profit hospital's obstetrical ward. Based on ethnographic observations of and in-depth interviews with obstetrical nurses and hospital administrators at a community, not-for-profit hospital in New England, Health Care in Crisis examines how nurses' care of patients changed over the three-year period in which the Affordable Care Act was implemented, state Medicaid funds to hospitals were slashed, and hospitals were being acquired by a for-profit hospital system. Morris explains how the tumultuous political-economic changes have challenged obstetrical nurses, who are at the front lines of providing care for women during labor and birth.
In the context of a new environment where hospital reimbursements are tied to performance, nursing has come under much scrutiny as documentation of births--already laboriously high--has reached even greater levels. Providing patient-centered care is an organizational challenge that nurses struggle to master in this context. Some nurses become bogged down by new processes and bureaucratic procedures, while others focus on buffering patients from the effects of these changes with little success. Morris maintains that what is most important in delivering quality care to patients is the amount of interaction time spent with patients, yet finding that time is a real challenge in this new environment.

As questions and policies regarding health care are changing rapidly, Health Care in Crisis tells an important story of how these changes affect nurses' ability to care for their patients.

How to Become Mother-Friendly

Автор: Hotelling Barbara A
Название: How to Become Mother-Friendly
ISBN: 0826129765 ISBN-13(EAN): 9780826129765
Издательство: Mare Nostrum (Eurospan)
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Цена: 87780.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

This is the only book to present the evidence-based policies and procedures that medical and non-medical staff can use to develop Mother-Friendly Care in their facilities. The Mother-Friendly Childbirth Initiative (MFCI), developed by the Coalition for Improving Maternity Services (CIMS), is a wellness model designed to improve birth outcomes and substantially reduce costs. It is an evidence-based mother-, baby-, and family-friendly model that focuses on prevention and wellness as alternatives to high-cost screening, diagnosis, and treatment programs. The MFCI is the first and only consensus document on U.S. maternity care and is recognized as an important instrument for change in the U.S. and abroad.

The book is based on research and evidence developed by CIMS and includes 10 protocols, each with detailed policies and procedures and supporting information and resources that help implement the change to Mother-Friendly Care. Each protocol is authored and reviewed by recognized leaders in a variety of childbirth and maternity care arenas. The book traces the development of Mother-Friendly Care and describes its core tenets along with supporting statistical information. These tenets eschew practices not supported by scientific evidence. The manual includes implementation strategies for the evidence-based nursing care training programs of such organizations as Lamaze, ICEA, and AWHONN, and supports the WHO-Unicef "Ten Steps of the Baby-Friendly Hospital Initiative" to promote successful breastfeeding.

Key Features: Provides evidence-based policies and procedures for developing Mother-Friendly Care in maternity care facilities Presents specific guidelines that can be used as a standard to measure Mother-Friendliness and subsequently used for marketing purposes Designed to provide childbirth educators and doulas with guidelines for promoting Mother-Friendly Care to birthing women Assists nurses who want to promote more rapid change on their units toward Mother-Friendly Care Supports the WHO-UNICEF "Ten Steps of the Baby-Friendly Hospital Initiative" to promote successful breastfeeding

Field Hospitals

Автор: Bar-On Elhanan
Название: Field Hospitals
ISBN: 110714132X ISBN-13(EAN): 9781107141322
Издательство: Cambridge University Press
Рейтинг:
Цена: 95040.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The first book to bring together the background knowledge and operational guidelines required for field hospital deployment. Written by world leading experts, it will help all those planning and operating field hospitals in disasters and conflicts: policy makers, clinicians and logisticians, many without previous experience in such operations.

Service Quality in Indian Hospitals

Автор: Sanjay Mohapatra; K. Ganesh; M. Punniyamoorthy; Ra
Название: Service Quality in Indian Hospitals
ISBN: 3319678876 ISBN-13(EAN): 9783319678870
Издательство: Springer
Рейтинг:
Цена: 83850.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

Performance improvement in hospitals and health systems

Автор: Langabeer Ii
Название: Performance improvement in hospitals and health systems
ISBN: 1138296406 ISBN-13(EAN): 9781138296404
Издательство: Taylor&Francis
Рейтинг:
Цена: 55110.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by ..". improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare.

One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital's over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change.

This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.


Performance Improvement in Hospitals and Health Systems

Автор: Langabeer Ii
Название: Performance Improvement in Hospitals and Health Systems
ISBN: 1138296414 ISBN-13(EAN): 9781138296411
Издательство: Taylor&Francis
Рейтинг:
Цена: 137810.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание:

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by "... improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare.

One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital's over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change.

This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.


The A–Z of Applied Quality

Автор: DENISE BARNETT AND NAN KEMP
Название: The A–Z of Applied Quality
ISBN: 0412569302 ISBN-13(EAN): 9780412569302
Издательство: Springer
Рейтинг:
Цена: 81050.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This `skip-and-dip` reference book, illustrated by practical examples, provides not only an immediate source of ideas but also confirms standards of existing practice. The hundred or so topics cover many quality issues, from pets to pillows to staff management and training.

Fever Hospitals and Fever Nurses

Автор: Currie
Название: Fever Hospitals and Fever Nurses
ISBN: 0415647762 ISBN-13(EAN): 9780415647762
Издательство: Taylor&Francis
Рейтинг:
Цена: 51030.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book gives an interesting account of the development of fever and smallpox hospitals in nineteenth and twentieth century Britain. It also covers the history of `fever` nursing and control of infection up to the present day, including a discussion of modern concerns

Organizing for quality

Автор: Bate, Paul Mendel, Peter Glenn, Robert
Название: Organizing for quality
ISBN: 1846191513 ISBN-13(EAN): 9781846191510
Издательство: Taylor&Francis
Рейтинг:
Цена: 56130.00 T
Наличие на складе: Нет в наличии.
Описание: This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users

Remodelling Hospitals and Health Professions in Europe

Автор: Dent
Название: Remodelling Hospitals and Health Professions in Europe
ISBN: 0333760670 ISBN-13(EAN): 9780333760673
Издательство: Springer
Рейтинг:
Цена: 111790.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This work provides an accessible case study approach to European health care systems, medicine and nursing. The institutional analysis explains how welfare states have reformed hospitals and health professions with varying degrees of success.

Becoming Gods: Medical Training in Mexican Hospitals

Автор: Vania Smith-Oka
Название: Becoming Gods: Medical Training in Mexican Hospitals
ISBN: 1978819668 ISBN-13(EAN): 9781978819665
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 125400.00 T
Наличие на складе: Нет в наличии.
Описание: Becoming Gods is about transformation-of medical students into medical selves. In this book, anthropologist Vania Smith-Oka provides a close-up of the lives of doctors and trainees behind the scenes, bringing the reader into spaces not usually accessible to the public. Through rich ethnographic narrative, the book examines how a cohort of doctors-in-training in the Mexican city of Puebla learn to become doctors. Smith-Oka draws from compelling fieldwork, ethnography, and interviews with interns, residents, and doctors that tell the story of how medical trainees learn to wield new tools, language, and technology and how their white coat, stethoscope, and newfound technical, linguistic, and sensory skills lend them an authority that they cultivate with each practice, transforming their sense of self. Becoming Gods illustrates the messy, complex, and nuanced nature of medical training, where trainees not only have to acquire a monumental number of skills but do so against a backdrop of strict hospital hierarchy and a crumbling national medical system that deeply shape who they are.

The Invisible Work of Nurses

Автор: Allen
Название: The Invisible Work of Nurses
ISBN: 1138213616 ISBN-13(EAN): 9781138213616
Издательство: Taylor&Francis
Рейтинг:
Цена: 51030.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Nursing work is typically understood in terms of direct clinical care yet a majority of nurses` time is spent on coordinating clinical work. This innovative book draws on new empirical data and explores this often hidden aspect of nurses` work, underlining the importance of it in good quality patient care.


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