Gravance teaches us that the importance of delivering the finest service experiences possible is not just crucial for the livelihood of a companyƒƒ‚‚ƒ‚‚ƒƒ‚‚ƒ‚‚€ƒƒ‚‚ƒ‚‚it also leads to developing a culture of respect and responsibility that is so coveted in the corporate world today. Throughout the book, Gravance crafts an intriguing tale that demonstrates how working at Disney theme parks changed the way he viewed customer service, and elucidates the transformational effects it can have on those who provide it.
