Benson Buster Why Are We Yelling?: The Art of Productive Disagreement 9780525540106

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Автор: Benson Buster
Название: Why Are We Yelling?: The Art of Productive Disagreement
ISBN: 9780525540106
Издательство: Random House (USA)
Классификация:

Принятие управленческих решений

ISBN-10: 0525540105
Обложка/Формат: Hardcover
Страницы: 288
Вес: 0.39 кг.
Дата издания: 19.11.2019
Язык: English
Размер: 150 x 217 x 29
Подзаголовок: The art of productive disagreement
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Поставляется из: США
Описание: Have you ever walked away from an argument and suddenly thought of all the brilliant things you wish youd said? Do you avoid certain family members and colleagues because of bitter, festering tension that you cant figure out how to address?

Now, finally, theres a solution: a secret framework that frees you from the trap of unproductive conflict and pointless arguing forever.

If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, or if youre simply sick of unresolved arguments that never produce useful results, youre not alone. Conflict, or the fear of it, can be devastating. And the process of minimizing, deflecting, or avoiding difficult people can leave you brimming with repressed emotions.

But as this powerful book argues, conflict doesnt have to be unpleasant. In fact, properly channeled, conflict can be the most powerful tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas.

As the mastermind behind some of the highest-performing teams at Amazon, Twitter, and Slack, Buster Benson spent decades facilitating hard conversations in stressful environments. He found that even smart, eloquent people struggled to stay calm and keep their heads clear when differences of opinion arose. So he set out to find a better way to argue, staging a succession of experiments and informal debates, and studying the participants closely. He took note of the scripts people defaulted to and the chain reactions they caused. Slowly, patterns began to emerge.

Busters findings shattered his assumptions about what makes some arguments productive and others not, and dramatically improved his relationships at work, with his wife, and with strangers online. In this book, Buster reveals the psychological underpinnings of awkward, unproductive conflict, and the critical habits anyone can learn to avoid it. Armed with a deeper understanding of how arguments work and why, youll be able to:

* Remain confident when youre put on the spot
* Diffuse tense moments with a few strategic questions
* Facilitate creative solutions even when your team has radically different perspectives
* Get through to the most stubborn people by understanding their motivations

Freed of your fear of disagreement, youll find yourself eager to engage with intimidating people and uncomfortable ideas. Youll end up having fewer repetitive, predictable fights, not because youre avoiding or squashing them, but because youre finally able to identify your biases, listen with an open mind, and communicate well. As your confidence grows, youll shake off lingering memories of interactions that made you feel tongue-tied or incapable, knowing that its in your power to steer the conversation wherever you want it.

Why Are We Yelling?: The Art of Productive Disagreement, Benson Buster