Total Quality Management (TQM): Stress & Human Performance, Enugala Manohar
Автор: World Bank Название: Results And Performance Of The World Bank Group 2012 ISBN: 0821398539 ISBN-13(EAN): 9780821398531 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 19410.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: The World Bank Group has made important contributions to poverty reduction in developing countries. But to stay relevant under the uncertain conditions that characterise today’s global development context, the Bank Group needs to enhance its capacity to help clients cope with weak economic growth, address persistent disparities in development progress, and manage the increasingly global and cross-cutting nature of development solutions. The messages in this report from the Independent Evaluation Group (IEG) seek to help the Bank Group improve its programs and development outcomes. Thus the primary audience is Bank Group management. Additional audiences include other development organisations, nongovernmental organisations, and civil society organisations that are involved in development issues, as they also seek better development outcomes. <br><br>This report addresses IEG’s work over the last year, summarising findings from its evaluations and discussing the trends that are revealed. In particular, as a consequence of the Bank Group’s rapid, large-scale response to the 2008-09 crisis, the Bank’s remaining capital headroom precludes a comparable expansion should another crisis occur. In addition, the extent to which country programmes meet their objectives has yet to reach the performance target set in the Bank’s Corporate Scorecard. Development outcome ratings of Bank-funded investment projects, as well as the outcome ratings for International Finance Corporation (IFC) investments, have recently declined. IEG’s findings suggest that enhancing the quality of projects at their outset as well as their supervision would help reverse the decline in Bank project ratings; along the same line, improving IFC’s work quality would strengthen the results of its investments. Evaluation evidence also underscores the importance of sustained dialogue with stakeholders and of high-quality analytical work to sharpen the understanding of client circumstances, which is essential for successful outcomes. Effective development solutions require intensified efforts by the Bank Group to work across conventional boundaries.
Автор: Southekal, Prashanth H. Название: Data for business performance ISBN: 1634621840 ISBN-13(EAN): 9781634621847 Издательство: Gazelle Book Services Рейтинг: Цена: 72910.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Today, digitisation is dramatically changing the business landscape, and many progressive organisations have started to treat data as a valuable business asset. While many enterprises are investing in improved data management, only a few have leveraged data to truly impact business performance. To address this problem, this book provides readers with practical guidance and proven techniques to derive value from data in todays business environment. Specifically, the book has five key elements that make it unique: 1. The book is holistic, as it looks at deriving value for all three key purposes of data: decision making, compliance, and customer service; 2. The book is for practitioners, with practical guidance and proven techniques supported by real world examples; 3.The book is relevant for the current business and IT landscape; 4. The book is novel, with the adoption of the Goal-Question-Metric (GQM) framework as the core mechanism to monetise data in the organisation, based on business goals, key questions, and key performance indicators (KPIs); 5. The book is technology-agnostic, as concepts are used for unlocking the value of data without any reference to proprietary technologies.
Автор: Mulvie, Angela (corporate Elevation International, Uk) Название: Working with external quality standards and awards ISBN: 1138064025 ISBN-13(EAN): 9781138064027 Издательство: Taylor&Francis Рейтинг: Цена: 45930.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Practical and applied, this textbook is ideal for any professional HR or performance improvement practitioner that wants to understand how a CI/BE approach could benefit their organisation, as well as postgraduate students of HR or quality management.
Автор: Angela Mulvie Название: Working with External Quality Standards and Awards: The Strategic Implications for Human Resource and Quality Management ISBN: 1138064017 ISBN-13(EAN): 9781138064010 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Practical and applied, this textbook is ideal for any professional HR or performance improvement practitioner that wants to understand how a CI/BE approach could benefit their organisation, as well as postgraduate students of HR or quality management.
Автор: Hutchins Название: Quality Beyond Borders ISBN: 1138565075 ISBN-13(EAN): 9781138565074 Издательство: Taylor&Francis Рейтинг: Цена: 76550.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book explores the cultural basis for the divergence between West and East before concentrating on the quality related responsibilities of each of the most common organisational roles to be found in industry. It is a valuable resource for business practitioners, students and academics alike.
Автор: Mahal, Artie Название: After action review: continuous improvem ISBN: 1634623231 ISBN-13(EAN): 9781634623230 Издательство: Gazelle Book Services Рейтинг: Цена: 22870.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Master the After Action Review (AAR) to improve the outcome of any personal or professional activity.
From the beginning of time, humans have survived and thrived by learning from their experiences - both good and bad - and then tweaked their actions for better results next time. This continual quest for improvement stems from the difference between "what was" and "what could be."
Even if we're not consciously aware of it, we're constantly seeking improvement in this very same way. If we turn to this analysis in a more intentional and methodical way, with an eye towards continuous improvement (CI), then next time around the outcomes can be more rewarding and desirable.
After Action Review (AAR) is a continuous improvement approach for reflecting on the work of a group or team. Learn how to apply both informal and formal AAR approaches. Along with a complete walkthrough, the book includes resources and materials you can use in your work right now. For example, the Group Insights template will help you distinguish "likes" from "wishes," and the Planning Template will show you how to optimize the time spent during the AAR.
Chapter 1 covers basic facilitation skills needed to conduct an AAR including active listening, questioning, information gathering and analysis, public speaking, presenting, intervening, and managing group dynamics. Chapter 2 explains the AAR in detail including its value proposition and frameworks. Chapter 3 explores the informal AAR and Chapter 4 the formal AAR.
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