Hotel Management and Operations, Jennifer Raga

Автор: Delphina Fonseca
Название: Hotel Management & Operations
ISBN: 1681175452 ISBN-13(EAN): 9781681175454
Издательство: Gazelle Book Services
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Цена: 217350.00 T
Наличие на складе: Невозможна поставка.
Описание: Hotel Management is an area of study that covers a wide range of topics concerned with the operational aspects of hoteliery. Hotel operations are varied and cover topics as wide ranging as marketing, eco-tourism, leisure, business administration and management. It is the job of the Hotel Manager to coordinate the many operational tasks of running a successful hotel. Managing a hotel requires knowledge and skills within a wide variety of fields. A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment. Management of a hotel operation contains, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The size and complexity of a hotel management organisational structure varies significantly depending on the size, features, and function of the hotel or resort. Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human Resources may normally be handled by a centralised corporate office or solely by the Hotel Manager. This book presents a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. The book continues to provide a comprehensive and lucid coverage of the subject. The text gives a practical approach, challenge readers to recognise the central issues involved in complex management problems, understand the structure and resources of the department in question, and discover solutions that may help in supervision other hotel resources and departments.

Автор: O`Fallon Michael J., Rutherford Denney G.
Название: Hotel Management and Operations
ISBN: 0470177144 ISBN-13(EAN): 9780470177143
Издательство: Wiley
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Цена: 126670.00 T
Наличие на складе: Поставка под заказ.
Описание: Hotel Management and Operations, Fifth Edition provides a practical, up-to-date, and comprehensive approach to how professionals across the industry manage different departments within their operation. From the front office to finance, from marketing to housekeeping, this resource offers advanced theory played out in practical problems.

Автор: Chibili, Michael Bruyn, Shane De Benhadda, Latifa Lashley, Conrad Penninga, Saskia Rowson, Bill
Название: Modern hotel operations management
ISBN: 9001878903 ISBN-13(EAN): 9789001878900
Издательство: Taylor&Francis
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Цена: 93910.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials including student tests, a glossary and PowerPoint slides.

Автор: Maria Rellie B. Kalacas
Название: Hotel and Restaurant Operations
ISBN: 177361018X ISBN-13(EAN): 9781773610184
Издательство: Mare Nostrum (Eurospan)
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Цена: 145990.00 T
Наличие на складе: Невозможна поставка.
Описание: The reference book "Hotel and Restaurant Management and Operations", provides practical and updated information on management and operations in the hotel and restaurant industry. Along with this, the book also provides a comprehensive information about the management of human resources across the hotel industry and how various professionals manage their responsibilities in their respective departments. This reference book provides a detailed discussion on the role of the human resource manager in the hospitality industry along with the management and operations at the hotels and restaurants. This research study will be helpful to readers in developing the wide-ranging knowledge and skills that are required to succeed in the present scenario of the hospitality industry.Each of the chapters in this book, examine in-depth, the information about various aspects of the hotel and restaurant industry, its management, and operations. All the aspects of this industry such as responsibilities, challenges, problems encountered and approaches taken to resolve complex problems are discussed. This book also discusses some real-time examples of hospitality industry which provide an insight into the profile of the organizations in this industry along with the challenges faced and solutions applied by them.There are several challenges faced by the business organizations in this industry that needs to be addressed. Few challenges that were determined include management of human resources and customer service. However, both these challenges are interlinked and need to be addressed by the organizations. The human resource management itself is a wide category as there can be several problems associated with the workforce in the organization. Other than this, the research also elaborates the role of the human resource manager in hospitality industry along with the front office management. The operations in a hospitality industry are also highlighted in terms of rooms, engineering, and security. The major drawback that comes into light through the discussion is that the workforce or human resource of the organization are not given importance. If any organization pays attention to its human resource, it can thrive and also gain competitive advantage. Thus, two examples are given that depict how an organization has established itself as a brand by emphasizing on its human resource and utilizing them in an optimum way. Through the examples it is highlighted that by effective utilization of human resource the organizations can offer customer satisfaction which ultimately results in success of the organization. This book aims to be a complete resource for anyone who wants to know about the management of hotels and restaurant.

Автор: Peter Jones
Название: Handbook of Hospitality Operations and IT
ISBN: 0750687533 ISBN-13(EAN): 9780750687539
Издательство: Taylor&Francis
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Цена: 148010.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A resource for critical reviews of research into both operations and IT management. It provides essays and explanations of case studies, to illustrate how practices and concepts can be applied to the hospitality industry. It is suitable for hospitality researchers and educators, students and industry practitioners.