Nancy T. Watson, Karan L. Watson, Christine A. Stanley Conflict Management and Dialogue in Higher Education: A Global Perspective 9781641130943

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Автор: Nancy T. Watson, Karan L. Watson, Christine A. Stanley
Название: Conflict Management and Dialogue in Higher Education: A Global Perspective
ISBN: 9781641130943
Издательство: Mare Nostrum (Eurospan)
Классификация:

Управление и методы управления

Принятие управленческих решений

ISBN-10: 1641130946
Обложка/Формат: Hardback
Страницы: 194
Вес: 0.45 кг.
Дата издания: 30.10.2017
Серия: Economics/Business/Finance
Язык: English
Размер: 234 x 156 x 13
Читательская аудитория: Professional and scholarly
Ключевые слова: Management & management techniques,Management decision making
Поставляется из: Англии
Описание: This book addresses an important topic - Conflict, mediation and dialogue. Conflicts are a part of life. Although many people assume conflicts are negative and, therefore, should be avoided, conflict is truly neutral. The engagement in conflict is what can be constructive or destructive. There are many positive outcomes experienced when a conflict is well managed, hence the critical role of this book. For instance, most change is driven by some level of conflict. You must learn, grow and develop effective conflict management skills as a way to manage change. Thus, the conflicts we deal with in our personal lives and in the workplace are essential to our develo pment and our organizations healthy development. However, if managed poorly, some conflicts can escalate to the point that they can destroy individuals or organizations. As illustrated in this book, the key to managing conflicts is to understand conflicts; expect conflicts, and manage conflicts before they escalate into destructive or costly loss of personnel, diminished climate or lead to lawsuits. The book provides one of the growing and recognized methods of dealing with conflicts - mediation and dialogue. The contents of this book reflect areas of importance addressed in mediation training: alternative dispute resolution practices, conflict manageme nt intervention options, models of thinking about conflict, the mediation format, and the skill set needed by a strong conflict management and mediator. Readers are challenged to reflect upon their biases and beliefs that may negatively impact the mediation process.

Conflict Management and Dialogue in Higher Education: A Global Perspective, Nancy T. Watson, Karan L. Watson, Christine A. Stanley