National Security: Breakthroughs in Research and Practice, 

Автор: Heskett, James L.
Название: Service breakthroughs: changing the rules of the game
ISBN: 141657686X ISBN-13(EAN): 9781416576860
Издательство: Simon & Schuster
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Цена: 21870.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: What Do Citicorp, UPS and Marriott have in common? They are "breakthrough" service providers,
firms that changed the rules of the game in their respective industries by consistently meeting or exceeding customer needs and expectations. To find out how these companies do it, service management experts James Heskett, Earl Sasser, and Christopher Hart put the question to the chief executive officers of fifteen of America's leading service firms attending a workshop at the Harvard Business School. Breakthrough leaders, they discovered, think very differently about their businesses than do their competitors, in distinct and well-defined ways. Now, in Service Breakthroughs, based upon five years of exhaustive research in fourteen service industries, Heskett, Sasser, and Hart show exactly what enables one or two companies in each industry to constantly set new standards for quality and value that force competitors to adapt or fail.

At the heart of breakthrough performance, the authors contend, is a sometimes intuitive
but thorough understanding of the "self-reinforcing service cycle" that replaces traditional management of "trade-offs." The "cycle" is a paradigm derived from the research results suggesting direct links between heightened customer satisfaction, increased customer retention, augmented sales and profit, improved quality and productivity, greater service value per unit of cost, improved satisfaction of service providers, increased employee retention, and further heightened customer satisfaction. With detailed examples and dramatic case studies of Mark Twain Bancshares, American Airlines, Florida Power & Light, Federal Express, McDonald's and many other companies, Heskett, Sasser, and Hart show how this self-reinforcing cycle of behavior differentiates breakthrough leaders from their "merely good" competitors.

The authors describe how breakthrough managers develop counterintuitive, even contrarian, strategic service visions. These companies define their "service concept" in terms of results
achieved for customers rather than services performed. They target market segments by focusing on
psychographics -- how customers think and behave -- instead of demographics. And instead of viewing a
service delivery system as a facility where the service is producted and sold, breakthrough firms see it as an opportunity to enhance the quality of the service.
These profound differences in thought and action have brought spectacular results. For managers who wish to set the pace in their service industries, Service Breakthroughs will be essential reading.

Автор: Information Resources Management Association
Название: 3D Printing: Breakthroughs in Research and Practice
ISBN: 1522516778 ISBN-13(EAN): 9781522516774
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 340030.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents the latest research and advances on 3D printing processes, technologies, and methods. Highlighting emerging perspectives on manufacturing and industrial applications, this book is designed for professionals, practitioners, students, and researchers interested in the latest developments and uses of 3D printing.

Название: Scholarly Ethics and Publishing: Breakthroughs in Research and Practice
ISBN: 1522580573 ISBN-13(EAN): 9781522580577
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 453690.00 T
Наличие на складе: Нет в наличии.
Описание: Discusses various aspects of ethical values in academic settings, including methods and tools to prevent and detect plagiarism, strategies for the principled gathering of data, and best practices for conducting and citing research. The book also offers a careful analysis of multidisciplinary research topics and recent trends in the industry.

Автор: Hawking Stephen
Название: God Created the Integers: The Mathematical Breakthroughs That Changed History
ISBN: 0762430044 ISBN-13(EAN): 9780762430048
Издательство: Неизвестно
Рейтинг:
Цена: 27590.00 T
Наличие на складе: Невозможна поставка.
Описание: A collection of history`s most extraordinary moments in math

Автор: Hutchings Robert, Suri Jeremi
Название: Foreign Policy Breakthroughs
ISBN: 0190226129 ISBN-13(EAN): 9780190226121
Издательство: Oxford Academ
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Цена: 39590.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book aims to `reinvent` diplomacy for our current era. The original and comparative research provides a foundation for thinking about what successful outreach, negotiation, and relationship-building with foreign actors should look like.

Название: Police Science: Breakthroughs in Research and Practice
ISBN: 152257672X ISBN-13(EAN): 9781522576723
Издательство: Mare Nostrum (Eurospan)
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Цена: 320630.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents the latest scholarly material on social problems involving victimization of minorities and police accountability. The book also emphasizes key elements of police psychology as it relates to current issues and challenges in law enforcement and police agencies.

Название: Sustainable Tourism: Breakthroughs in Research and Practice
ISBN: 1522575049 ISBN-13(EAN): 9781522575047
Издательство: Mare Nostrum (Eurospan)
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Цена: 335410.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Features current research that takes an in-depth look at cooperative strategies and governance for conserving and promoting tourism within both developed and developing economies. This publication highlights a range of topics such as tourism development, environmental protection, and responsible hospitality.

Название: Violent Extremism: Breakthroughs in Research and Practice
ISBN: 1522571191 ISBN-13(EAN): 9781522571193
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 335410.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Advances in digital and other technologies have provided ample positive impacts to modern society; however, in addition to such benefits, these innovations have inadvertently created a new venue for terrorist activities. Examining violent extremism through a critical and academic perspective can lead to a better understanding of its foundations and implications.Violent Extremism: Breakthroughs in Research and Practice is a critical source of academic knowledge on the social, psychological, and political aspects of radicalization and terrorist recruitment. Highlighting a range of pertinent topics such as counterterrorism, propaganda, and online activism, this publication is an ideal reference source for researchers, analysts, intelligence officers, policymakers, academicians, researchers, and graduate-level students interested in current research on violent extremism.

Автор: Information Resources Management Association
Название: Complementary and Alternative Medicine: Breakthroughs in Research and Practice
ISBN: 152257039X ISBN-13(EAN): 9781522570394
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 363660.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents the latest research findings on the application of complementary and alternative medicine in the prevention and treatment of numerous diseases. This book highlights a range of pertinent topics such as herbal remedies, antioxidants, and functional foods.

Автор: Information Resources Management Association
Название: Identity Theft: Breakthroughs in Research and Practice
ISBN: 1522508082 ISBN-13(EAN): 9781522508083
Издательство: Mare Nostrum (Eurospan)
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Цена: 335410.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Highlights emerging perspectives and critical insights into the preservation of personal data and the complications that can arise when one`s identity is compromised. This critical volume features key research on methods and technologies for protection, the problems associated with identity theft, and outlooks for the future.

Название: Social Issues in the Workplace: Breakthroughs in Research and Practice
ISBN: 1522539174 ISBN-13(EAN): 9781522539179
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 485100.00 T
Наличие на складе: Невозможна поставка.
Описание: Presents the latest scholarly material on the components and impacts of social issues on the workplace. Highlighting a range of pertinent topics such as business communication, psychological health, and work-life balance, this multi-volume book is designed for managers, professionals, researchers, students, and academics interested in social issues in the workplace.

Автор: Management Association Information Reso
Название: Medical Tourism: Breakthroughs in Research and Practice
ISBN: 1522539204 ISBN-13(EAN): 9781522539209
Издательство: Mare Nostrum (Eurospan)
Рейтинг:
Цена: 355300.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Presents the latest scholarly material on trends, practices, and emerging phenomena of international travel by patients for medical treatment. Highlighting a range of pertinent topics such as hospitality management, reproductive medicine, and ethical considerations, this multi-volume book is designed for healthcare providers, nonprofit organisations, students, and medical professionals.