Public Service Dominant Logic, Martin Fransson, Stephen P. Osborne, Johan Quist
Автор: Martin Fransson, Stephen P. Osborne, Johan Quist Название: Public Service Dominant Logic ISBN: 1138123854 ISBN-13(EAN): 9781138123854 Издательство: Taylor&Francis Рейтинг: Цена: 35720.00 T Наличие на складе: Невозможна поставка. Описание: This textbook examines how public services are often organised around principles derived from the manufacturing industry. However, the public sector mostly deals with people, not goods, and so this way of organising services is inefficient. The authors argue that the public sector needs to adopt a service-based logic, which is more aligned to today’s environment of complex interaction between government, citizens, private businesses and other stakeholders. This insightful text introduces the concept of public service dominant logic as a way to understand, explain and develop public services. It presents a range of real-life international cases and examples, and is supported by learning objectives, review questions and annotated bibliographies for each chapter. Public Service Dominant Logic is essential reading for students of public management and public administration, as well as practising public managers and policy makers.
Автор: Dutelle, M. F. S. Название: Ethics for the Public Service Professional ISBN: 1138035041 ISBN-13(EAN): 9781138035041 Издательство: Taylor&Francis Рейтинг: Цена: 117390.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Headlines of public service corruption scandals are painful reminders of the need for continuing education in the subjects of ethics and integrity. Public service professionals employed as government officials, forensic scientists, investigators, first responders, and those within the legal and justice systems, face daily decisions that can mean the difference between life or death and freedom or imprisonment. Sometimes, such decisions can present ethical dilemmas even to the most seasoned of professionals. Building on the success of the first edition, Ethics for the Public Service Professional, Second Edition serves as a single-source resource for the topic of ethics and ethical decision making as it relates to government service. While incorporating an examination of the history of ethics, codes and legislation, the book exposes the reader to the challenges faced by today’s public service professionals and administrators in incorporating ethics within daily decisions, procedures, and duties. Key features include: Current controversies in police, forensic, and other public service sectors including: racial profiling, evidence tampering, disaster response, and audits Important new mechanisms of accountability, including use-of-force reporting, citizen complaint procedures, and open government Contemporary news stories throughout the book introduce the reader to a broad range of ethical issues facing leaders within the public service workplace Chapter pedagogy including key terms, learning objectives, end-of-chapter questions, a variety of boxed ethical case examples, and references Ripped from the Headlines current event examples demonstrate actual scenarios involving the issues discussed within each chapter This in-depth text will be essential for the foundational development and explanation of protocols used within a successful organization. As such, Ethics for the Public Service Professional, Second Edition will help introduce ethics and ethical decision-making to both those new to the realm of forensic science, criminal justice, and emergency services and those already working in the field.?
Автор: Ireni-Saban Название: Ethics Management in the Public Service ISBN: 0367026600 ISBN-13(EAN): 9780367026608 Издательство: Taylor&Francis Рейтинг: Цена: 44910.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Ethics Management in the Public Service examines the role of sense-making, and highlights how the five senses intersect with ethical discourse.
Автор: Box Название: Public Service Values ISBN: 0765643642 ISBN-13(EAN): 9780765643643 Издательство: Taylor&Francis Рейтинг: Цена: 183750.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Public service values are too rarely discussed in public administration courses and scholarship, despite recent research demonstrating the importance of these values in the daily decision making processes of public service professionals. A discussion of these very tenets and their relevance to core public functions, as well as which areas might elicit value conflicts for public professionals, is central to any comprehensive understanding of budget and finance, human resource management, and strategic planning in the public sector. Public Service Values is written specifically for graduate and undergraduate courses in public administration, wherever a discussion of public service ideals might enrich the learning experience and offer students a better understanding of daily practice.
Exploring the meaning and application of specific values, such as Neutrality, Efficiency, Accountability, Public Service, and Public Interest, provides students and future professionals with a 'workplace toolkit' for the ethical delivery of public services. Well-grounded in scholarly literature and with a relentless focus on the public service professional, Public Service Values highlights the importance of values in professional life and encourages a more self-aware and reflective public practice. Case studies to stimulate reflection are interwoven throughout the book and application to practice is cemented in a final section devoted to value themes in professional life as well as a chapter dedicated to holding oneself accountable. The result is a book that challenges us to embrace the necessity of public service values in our public affairs curricula and that asks the important questions current public service professionals should make a habit of routinely applying in their daily decision making.
Автор: Bowman, James S. (florida State University, Tallahassee, Usa) West, Jonathan P. (university Of Miami, Coral Gables, Florida, Usa) Название: Public service ethics ISBN: 1138578193 ISBN-13(EAN): 9781138578197 Издательство: Taylor&Francis Рейтинг: Цена: 59190.00 T Наличие на складе: Нет в наличии. Описание: Ethics—in all its exemplary and exhausting forms—matters. It deals with the most gripping question in public life: "What is the right thing to do?" Now in a thoroughly revised second edition, Public Service Ethics: Individual and Institutional Responsibilities introduces readers to this personally relevant and professionally challenging field of study. No matter the topic—the necessity of ethics, intriguing human behavior experiments, the role of ethics codes, whistleblowing incidents, corruption exposes, and the grandeur and decay of morality—there is no shortage of controversy. The book enables readers to: appreciate why ethics is essential to leadership; understand and apply moral development theory at the individual and organizational levels of analysis; differentiate between ethical problems and ethical dilemmas, and design creative ways to deal with them; develop abilities to use moral imagination and ethical reasoning—to appraise, argue, and defend an ethical position, and cultivate individual and institutional initiatives to improve ethical climate and infrastructure. Authors James Bowman and Jonathan West capture reader interest by featuring learning objectives, skill-building material, discussion questions, and exercises in each chapter.? The authors’ narrative is user-friendly and accessible, highlighting dilemmas and challenging readers to "own" the book by annotating the pages with one’s own ideas and insights, then interacting with others in a live or virtual classroom to stretch one’s thinking about the management of ethics and ethics of management. The ultimate goal is to bolster students’ confidence and prepare them for the ethical problems they will face in the future, equipping them with the conceptual frameworks and context to approach thorny questions and behave ethically.
Название: Public Service Operations Management ISBN: 1138813699 ISBN-13(EAN): 9781138813694 Издательство: Taylor&Francis Рейтинг: Цена: 158230.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. Of interest to those in public management, service operations management and public policy studies.
Автор: Ireni-saban, Liza Berdugo, Galit Название: Ethics management in the public service ISBN: 113811894X ISBN-13(EAN): 9781138118942 Издательство: Taylor&Francis Рейтинг: Цена: 153120.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Ethics Management in the Public Service examines the role of sense-making, and highlights how the five senses intersect with ethical discourse.
Автор: Kirsty Strokosch Название: Public Service Management and Asylum: Co-production, Inclusion and Citizenship ISBN: 113833314X ISBN-13(EAN): 9781138333147 Издательство: Taylor&Francis Рейтинг: Цена: 148010.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives.
Автор: Box Название: Public Service Values ISBN: 0765643650 ISBN-13(EAN): 9780765643650 Издательство: Taylor&Francis Рейтинг: Цена: 44910.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Public service values are too rarely discussed in public administration courses and scholarship, despite recent research demonstrating the importance of these values in the daily decision making processes of public service professionals. A discussion of these very tenets and their relevance to core public functions, as well as which areas might elicit value conflicts for public professionals, is central to any comprehensive understanding of budget and finance, human resource management, and strategic planning in the public sector. Public Service Values is written specifically for graduate and undergraduate courses in public administration, wherever a discussion of public service ideals might enrich the learning experience and offer students a better understanding of daily practice.
Exploring the meaning and application of specific values, such as Neutrality, Efficiency, Accountability, Public Service, and Public Interest, provides students and future professionals with a 'workplace toolkit' for the ethical delivery of public services. Well-grounded in scholarly literature and with a relentless focus on the public service professional, Public Service Values highlights the importance of values in professional life and encourages a more self-aware and reflective public practice. Case studies to stimulate reflection are interwoven throughout the book and application to practice is cemented in a final section devoted to value themes in professional life as well as a chapter dedicated to holding oneself accountable. The result is a book that challenges us to embrace the necessity of public service values in our public affairs curricula and that asks the important questions current public service professionals should make a habit of routinely applying in their daily decision making.
Автор: Daniel TL Shek, Xiaoqin Zhu, Li Lin, Joav Merrick Название: Service Leadership: Tools to Assess Knowledge, Attitude and Behavior ISBN: 1536148520 ISBN-13(EAN): 9781536148527 Издательство: Nova Science Рейтинг: Цена: 215410.00 T Наличие на складе: Невозможна поставка. Описание: Public Health: Practices, Methods and Policies How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
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