Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers.
An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.
Автор: Seddon Tony Название: Draw Your Own Alphabets: Thirty Fonts to Scribble, Sketch, and Make Your Own ISBN: 1616891262 ISBN-13(EAN): 9781616891268 Издательство: Неизвестно Цена: 18350.00 T Наличие на складе: Невозможна поставка. Описание: Hand-drawn lettering has never been more popular, and every home designer is in on the act, creating energetic, quirky fonts that seem to jump off the screen, the poster or the page. To the uninitiated this free design can seem a little intimidating can anyone join in? Can you learn to draw appealing letters without having taken a graphic design course? Draw Your Own Fonts proves that the answer is a resounding yes. A lively mix of inspiration and workbook, it offers 30 complete alphabets, drawn in a variety of styles by an energetic line-up of young artists and illustrators, with tips and demonstrations on how you can copy or adapt them to make them your own. With sections on how to use your fonts online as well as on paper, this is a do-it-yourself book that will appeal to anyone who has ever begun a hand-lettered project (or simply doodled a highly decorated word or two on the cover of a notebook) then wondered why it didnt have the panache of professional work.
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