Автор: Pfeffer, Jeffrey. Название: Hard facts, dangerous half-truths, and total nonsense: profiting from evidence-based management ISBN: 1591398622 ISBN-13(EAN): 9781591398622 Издательство: NBN International Рейтинг: Цена: 32190.00 T Наличие на складе: Нет в наличии. Описание: Challenges leaders to commit to evidence-based management as a way of organizational life - and shows how to turn this common sense into common practice.
Автор: C. Hakes Название: Total Quality Management ISBN: 0412357305 ISBN-13(EAN): 9780412357305 Издательство: Springer Рейтинг: Цена: 135090.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Focusing on a total quality approach to business improvement, this book discusses such topics as leadership and teamwork, communication, improvement opportunities and strategy. It also provides case studies of such organizations as IBM, Sony, Hewlett and Packard and Gwent Health Authority.
Автор: Noronha Название: The Theory of Culture-Specific Total Quality Management ISBN: 0333995538 ISBN-13(EAN): 9780333995532 Издательство: Springer Рейтинг: Цена: 125770.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This volume shows the influence that culture has on the success of Total Quality Management (TQM), and uses the case of Chinese companies operating in mainland China, Hong Kong and Taiwan to support the assertion that culture has a greater effect on TQM than has been previously acknowledged.
Автор: Page Stephen Название: Tourism Management ISBN: 1138784567 ISBN-13(EAN): 9781138784567 Издательство: Taylor&Francis Рейтинг: Цена: 30800.00 T Наличие на складе: Невозможна поставка. Описание:
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject.
It is written in an engaging style that assumes no prior knowledge of tourism and builds up your understanding as you progress through this wide ranging global review of the principles of managing tourism. It traces the evolution and future development of tourism and the challenges facing tourism managers in this fast growing sector of the world economy. This book is highly illustrated with diagrams and colour images, and contains short case studies of contemporary themes of interest, as well as new data and statistics.
This fifth edition has been revised and updated to include:
new content on: sports, festivals and event tourism, social media impacts on tourism and the effects of the global economic downturn on tourism, as well as emerging themes in tourism such as slow travel, dark tourism, volunteer tourism and medical tourism
updated case studies on BRIC markets and new case studies from the Middle East and Asia
enhanced tourism and sustainable development coverage, which runs throughout the book as a major theme, highlighting the challenge of climate change and future tourism growth
transport section with more international perspectives from China and South America
an updated companion website with: additional case studies, quizzes, PPTs, further reading, web reading and video links, and longer reflective case study per chapter to aid both teaching and learning.
Автор: Diao & Rosu Название: Maximizing Management Performance And Quality With Service Analytics ISBN: 1466684968 ISBN-13(EAN): 9781466684966 Издательство: Mare Nostrum (Eurospan) Рейтинг: Цена: 247630.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.
Автор: Howarth Название: Construction Quality Management ISBN: 1138680109 ISBN-13(EAN): 9781138680104 Издательство: Taylor&Francis Рейтинг: Цена: 168430.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание:
Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for construction organisations who seek to remain competitive and successful. The challenges presented by competitive construction markets and large projects that are dynamic and complex necessitate the adoption and application of quality management approaches.
This new edition of Construction Quality Management provides a comprehensive evaluation of quality management systems and tools. Their effectiveness in achieving project objectives is explored, as well as applications in corporate performance enhancement. Both the strategic and operational dimensions of quality assurance are addressed by focusing on providing models of best practice.
The reader is supported throughout by concise and clear explanations and with self-assessment questions. Practical case study examples show how various evaluative-based quality management systems and tools have been applied. Subjects covered include:
business objectives - the stakeholder satisfaction methodology
organisational culture and Health and Safety
quality philosophy
evaluation of organisational performance
continuous quality improvement and development of a learning organisation.
New chapters consider the influence of Building Information Modelling (BIM) on quality management. The text should be of interest to construction industry senior managers, practicing professionals and academics. It is also an essential resource for undergraduate and postgraduate students of construction management, project management and business management courses.
Автор: Robert Kern Название: Dynamic Quality Management for Cloud Labor Services ISBN: 331909775X ISBN-13(EAN): 9783319097756 Издательство: Springer Рейтинг: Цена: 44720.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Part I Introduction.- 1 Introduction.- Part II Fundamentals of Cloud Labor Services.- 2 Cloud Labor Services.- 3 Quality Management for Cloud Labor Services.- Part III Dynamic Quality Management for Cloud Labor Services.- 4 Statistical Quality Control.- 5 Core Model.- 6 Model Variations.- Part IV Evaluation and Case Studies.- 7 Toolkit Development.- 8 Evaluation of Core Model.- 9 Evaluation of Model Variations.- Part V Conclusion.- 10 Conclusion.
Автор: Bernd Stauss; Jos Lemmink; Paul Kunst Название: Service Quality and Management ISBN: 3824467801 ISBN-13(EAN): 9783824467808 Издательство: Springer Рейтинг: Цена: 81050.00 T Наличие на складе: Есть у поставщика Поставка под заказ.
Автор: Christoph H. Loch; Stephen Chick; Arnd Huchzermeie Название: Management Quality and Competitiveness ISBN: 3642098061 ISBN-13(EAN): 9783642098062 Издательство: Springer Рейтинг: Цена: 71730.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: This book showcases examples of excellent manufacturing companies who have succeeded in creating value and job growth in Western Europe. It shows how a clearly articulated strategic position can be combined with excellent execution to achieve competitiveness.
Автор: Liker Jeffrey K., Liker Jeffery K., Liker Jeffrey Название: The Toyota Way: 14 Management Principles from the World`s Greatest Manufacturer ISBN: 0071392319 ISBN-13(EAN): 9780071392310 Издательство: McGraw-Hill Рейтинг: Цена: 29730.00 T Наличие на складе: Невозможна поставка. Описание: Reveals the management principles behind Toyota`s worldwide reputation for quality and reliability. This book explains how you can adopt these principles - known as the `Toyota Production System` or `Lean Production` - to improve the speed of your business processes, improve product and service quality, and cut costs, no matter what your industry.
Автор: Klaus J. Zink Название: Total Quality Management as a Holistic Management Concept ISBN: 3642721001 ISBN-13(EAN): 9783642721007 Издательство: Springer Рейтинг: Цена: 102480.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: In this book Total Quality Management is introduced as a holistic management concept. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.
Автор: Perry, James L.; Hondeghem, Annie Название: Motivation in Public Management ISBN: 0199234035 ISBN-13(EAN): 9780199234035 Издательство: Oxford Academ Рейтинг: Цена: 157080.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Are public servants self-interested, or motivated by a sense of duty and commitment far above what we would expect given their often modest compensation and frequent public criticism? This book looks at research on this and related questions in assessing the current state of our scientific knowledge.
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