The Network Experience, Peter H.M. Vervest; Diederik W. van Liere; Li Zhen

Автор: Englard, Baruch
Название: Starbucks Experience
ISBN: 0071477845 ISBN-13(EAN): 9780071477840
Издательство: McGraw-Hill
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Цена: 25150.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Offers a blend of boardroom strategies, employee motivation tips, community involvement, and customer satisfaction. This book contains a rich mix of ideas for businesses that want to learn how to apply the secret behind Starbucks` phenomenal vision, creativity, and leadership within their company and in their field.

Автор: Merlino James
Название: Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
ISBN: 0071833250 ISBN-13(EAN): 9780071833257
Издательство: McGraw-Hill
Рейтинг:
Цена: 41170.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.