Management vs. Employees. How Leaders Can Bridge the Power Gaps That Hurt Corporate Performance, Drumwright
Автор: Brown Название: The Customer Culture Imperative: A Leader`S Guide To Building A Customer-Centric Culture That Drives Superior Performance ISBN: 0071821147 ISBN-13(EAN): 9780071821148 Издательство: McGraw-Hill Рейтинг: Цена: 36590.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Drawing insights from more than 100 businesses to identify seven key factors, this book reveals the key disciplines of customer culture that consistently predict enhanced, sustainable business results. It gives you the tools to inspire everyone in the company to embrace a customer-centric culture.
Автор: Beazley Название: Continuity Management - Preserving Corporate Knowledge & Productivity When Employees Leave ISBN: 0471219061 ISBN-13(EAN): 9780471219064 Издательство: Wiley Рейтинг: Цена: 44880.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: When an employee leaves an organization, their knowledge and experience are lost. Common sense would dictate that organizations would prepare for such a contingency by developing systems to preserve the critical knowledge of their departing employees. All too often, though, this is not the case.
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