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Stellar Customer Service: Training Library Staff to Exceed Expectations, , Chakraborty Mou


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Цена: 46530.00T
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Автор: , Chakraborty Mou
Название:  Stellar Customer Service: Training Library Staff to Exceed Expectations
ISBN: 9781440840760
Издательство: Bloomsbury
Классификация:
ISBN-10: 1440840768
Обложка/Формат: Paperback
Страницы: 213
Вес: 0.35 кг.
Дата издания: 29.08.2016
Язык: English
Иллюстрации: Black & white illustrations
Размер: 157 x 233 x 15
Читательская аудитория: Tertiary education (us: college)
Подзаголовок: Training library staff to exceed expectations
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Поставляется из: Англии
Описание:

Customer service is one of the most critical staff development training areas in the library world. Every member of a librarys staff who interacts with the public needs the specialized skills and tools to work with a diverse clientele. This book addresses the need for staff training for various kinds of libraries, covering public and academic libraries of various sizes, medical libraries, law libraries, and state organization and joint-use libraries.

Each chapter of Stellar Customer Service: Training Library Staff to Exceed provides practical advice and creative solutions for showing staff how to handle customer service issues. The book identifies the essential skills and tools staff at all levels--from librarians and staff to student workers and volunteers--must have to contribute to your librarys success. Readers will learn innovative training methods, see how a wide range of libraries have approached this perennial staff issue, and get excited about approaching their own customer service training in fresh new ways.



City of Brass Intl, The

Автор: Chakraborty, S A.
Название: City of Brass Intl, The
ISBN: 0062690957 ISBN-13(EAN): 9780062690951
Издательство: HarperCollins USA
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Цена: 12530.00 T
Наличие на складе: Нет в наличии.
Описание:

NAMED ONE OF THE BEST BOOKS OFTHE YEARBY Library Journal |Vulture |The Verge|SYFYWire

Step into The City of Brass,the spellbindingdebut fromS. A. Chakrabortyperfect forfans ofThe Golem and the Jinni, The Grace of Kings, and Uprooted, in which the future of a magical Middle Eastern kingdom rests in the hands of a clever and defiant young con artist with miraculous healing gifts.

Featuring a stepback andbonus content including a newshortstory and an excerpt from The Kingdom of Copper.

Nahri has never believed in magic. Certainly, she has power; on the streets of eighteenth-century Cairo, shes a con woman of unsurpassed talent. But she knows better than anyone that the trades she uses to get bypalm readings, zars, and a mysterious gift for healingare all tricks, both the means to the delightful end of swindling Ottoman nobles and a reliable way to survive.

But when Nahri accidentally summons Dara, an equally sly, darkly mysterious djinn warrior, to her side during one of her cons, shes forced to reconsider her beliefs.

For Dara tells Nahri an extraordinary tale: across hot, windswept sands teeming with creatures of fire and rivers where the mythical marid sleep, past ruins of once-magnificent human metropolises and mountains where the circling birds of prey are more than what they seem, lies Daevabad, the legendary city of brassa city to which Nahri is irrevocably bound.

In Daevabad, within gilded brass walls laced with enchantments and behind the six gates of the six djinn tribes, old resentments run deep. And when Nahri decides to enter this world, her arrival threatens to ignite a war that has been simmering for centuries.

Spurning Daras warning of the treachery surrounding her, she embarks on a hesitant friendship with Alizayd, an idealistic prince who dreams of revolutionizing his fathers corrupt regime. All too soon, Nahri learns that true power is fierce and brutal.

That magic cannot shield her from the dangerous web of court politics. That even the cleverest of schemes can have deadly consequences.

After all, there is a reason they say to be careful what you wish for . .

.




Geometry of approximation

Автор: Pagliani, Piero Chakraborty, Mihir
Название: Geometry of approximation
ISBN: 1402086210 ISBN-13(EAN): 9781402086212
Издательство: Springer
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Цена: 320510.00 T
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Описание: Addresses Rough Set Theory, a field of interdisciplinary research first proposed by Zdzislaw Pawlak in 1982, and focuses mainly on its logic-algebraic interpretation. This title also links many areas of academic pursuit without losing track of its focal point, Rough Sets. It is suitable for researchers, graduate and pre-graduate students.


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