Service Design and Delivery, Mairi Macintyre; Glenn Parry; Jannis Angelis

Автор: Richard Normann
Название: Service Management : Strategy and Leadership in Service Business, 3rd Edition
ISBN: 0471494399 ISBN-13(EAN): 9780471494393
Издательство: Wiley
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Цена: 42240.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.

Автор: Dijkstra
Название: Instructional Design: International Perspectives II
ISBN: 0805814000 ISBN-13(EAN): 9780805814002
Издательство: Taylor&Francis
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Цена: 127600.00 T
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Описание: Instructional design (ID) integrates psychology, technology, evaluation, measurement and management. This volume seeks to establish international foundations for ID theory, research and practice. It includes chapters on philosophical and theoretical issues on learning theory and ID models.

Автор: Dijkstra
Название: Instructional Design: International Perspectives I
ISBN: 0805813985 ISBN-13(EAN): 9780805813982
Издательство: Taylor&Francis
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Цена: 60220.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Instructional design (ID) integrates psychology, technology, evaluation, measurement and management. This volume seeks to establish international foundations for ID theory, research and practice. It provides an overview of the state of solving ID problems.

Автор: Price Bill, Jaffe David
Название: Give Them What They Want: How the Best Service Leaders Design, Measure, and Deliver Great Customer Experiences
ISBN: 1118954777 ISBN-13(EAN): 9781118954775
Издательство: Wiley
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Цена: 23220.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others.

Автор: Mootee Idris
Название: Design Thinking for Strategic Innovation
ISBN: 1118620127 ISBN-13(EAN): 9781118620120
Издательство: Wiley
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Цена: 29570.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A comprehensive playbook for applied design thinking in business and management, complete with concepts and toolkits As many companies have lost confidence in the traditional ways of running a business, design thinking has entered the mix.

Автор: Haluk Demirkan; James C. Spohrer; Vikas Krishna
Название: The Science of Service Systems
ISBN: 1461428688 ISBN-13(EAN): 9781461428688
Издательство: Springer
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Цена: 111790.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: This book presents a multidisciplinary and multisectoral perspective on the nature of service systems, on research and practice in service and on the future directions to advance service science. It offers theory-based research with actionable results.

Автор: Kosaka & Shirahada
Название: Progressive Trends In Knowledge And System-Based Science For Service Innovation
ISBN: 1466646632 ISBN-13(EAN): 9781466646636
Издательство: Mare Nostrum (Eurospan)
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Цена: 180180.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Scientific investigation in the service industry has produced a major effect on productivity and quality in order to lead to new services. With ever-evolving internet technologies and information environments, system science and knowledge science seem to be an effective tool for service innovation in the 21st centuryProgressive Trends in Knowledge and System-Based Science for Service Innovation illustrates new approaches to service innovation and new methodologies from the knowledge science and system science perspectives. Practitioners and researchers interested in knowing more about practical theories and successful examples in service science will find this book to be a vital asset to their studies.

Автор: Diao & Rosu
Название: Maximizing Management Performance And Quality With Service Analytics
ISBN: 1466684968 ISBN-13(EAN): 9781466684966
Издательство: Mare Nostrum (Eurospan)
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Цена: 247630.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Service analytics studies the collection of business analytics models and tools for the improvement of IT service management processes. By analyzing related quality, cost, and productivity metrics, as well as customer interactions and social factors, organizations can effectively exploit these resources to reveal valuable insights in support of business goals, maximizing performance, quality of service, and customer satisfaction.Maximizing Management Performance and Quality with Service Analytics offers a selection of service analytics solutions for process modeling and optimization proven to drive excellence in IT service management. This book is for practitioners engaged in IT service management who are interested in delivering high-quality and cost-competitive IT services, as well as academic and industrial researchers in the fields of information technology and computer science who are advancing data analysis, modeling, and optimization methods to new emerging fields.