Автор: Hoffer Gittell Название: The southwest airlines way; the power of relationships for superior performance ISBN: 0071458271 ISBN-13(EAN): 9780071458276 Издательство: McGraw-Hill Рейтинг: Цена: 18290.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Explores Southwest Airlines` policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.
Building upon the international bestselling Toyota Way series of books by Jeffrey Liker, "The Toyota Way to Continuous Improvement" looks critically at lean deployments and identifies the root causes of why most of them fail. The book is organized into three major sections outlining: Why it is critical to go beyond implementing lean tools and, instead, build a culture of continuous improvement that connects operational excellence to business strategy Case studies from seven unique industries written from the perspective of the "sensei" (teacher) who led the lean transformation Lessons about transforming your own vision of an ideal organization into reality
Section One: Using the Plan-Do-Check-Adjust (PDCA) methodology, Liker and Franz contrast true PDCA thinking to that of the popular, superficial approach of copying "lean solutions." They describe the importance of developing people and show how the Toyota Way principles support and drive continuous improvement. Explaining how lean systems and processes start with a purpose that provides a true north direction for all activities, they wrap up this section by examining the glaring differences between building a system of people, processes, and problem- solving that is truly lean versus that of simply trying to "lean out" a process.
Section Two: This section brings together seven case studies as told by the "sensei" who led the transformation efforts. The companies range from traditional manufacturers, overhaul and maintenance of submarines, nuclear fuel rod production, health care providers, pathology labs, and product development. Each of these industries is different but the approaches used were remarkably similar.
Section Three: Beginning with a composite story describing a company in its early days of lean implementation, this section describes what went right and wrong during the initial implementation efforts. The authors bring to light some of the difficulties the "sensei" faces, such as bureaucracies, closed-minded mechanical thinking, and the challenges of developing lean coaches who can facilitate real change. They address the question: Which is better, slow and deep organic deployment or fast and broad mechanistic deployment? The answer may surprise you. The book ends with a discussion on how to make continuous improvement a way of life at your company and the role of leadership in any lean transformation.
"The Toyota Way to Continuous Improvement" is required reading for anyone seeking to transcend his or her tools-based approach and truly embrace a culture of continuous improvement.
Автор: Mergent, Inc. Название: Beating the S&P with Dividends: How to Build a Superior Portfolio of Dividend Yielding Stocks ISBN: 0471479632 ISBN-13(EAN): 9780471479635 Издательство: Wiley Цена: 21110.00 T Наличие на складе: Поставка под заказ. Описание: Conservative investing strategies that regularly outperform the S&P-with lower risk Seasoned professional investors know that the safest and smartest way to build wealth is to buy stocks that pay dividends on a consistent basis. Mergent has taken this one step further by finding companies that have consistently increased their dividend payments over a large number of years. Mergent's Dividend Achievers list has consistently beaten the market by an astonishing 29 percent in 2000, 23 percent in 2001, and 20 percent in 2002. Now Mergent shows investors how to select the best dividend-yielding stocks available; how to assemble a portfolio of top performing dividend-yielding stocks; and how to allocate your portfolio for the greatest tax efficiency. Peter O'Shea (Australia) Managing Editor, Mergent, and Jonathan Worrall (NY, NY) CEO, Mergent. For over a century, Mergent (New York, NY) has bethe preferred source for global business and financial information. Providing comprehensive data to savvy investors-both novice and professional-Mergent offers the easy way to pick specific stocks that excel at paying dividends and piling up profits.
Автор: Agassiz Название: Lake Superior ISBN: 1108032559 ISBN-13(EAN): 9781108032551 Издательство: Cambridge Academ Рейтинг: Цена: 40120.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Written by eminent geologist and glaciologist Louis Agassiz, this 1850 book made public the scientific report of the 1848 expedition to explore Lake Superior, including geological and zoological details. The book also includes a `narrative` of the journey written by the artist James Elliot Cabot.
Автор: Hamzei Fari Название: Master Traders: Strategies for Superior Returns from Todays Top Traders ISBN: 1118673034 ISBN-13(EAN): 9781118673034 Издательство: Wiley Рейтинг: Цена: 68640.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Master Traders provides access to top traders and their unique approaches to analyzing the markets and managing risk. The contributors, including leading hedge fund managers, technical analysts, and top traders, discuss the new and provocative methods they use to tame today`s highly volatile and unpredictable markets.
Автор: Merlino James Название: Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way ISBN: 0071833250 ISBN-13(EAN): 9780071833257 Издательство: McGraw-Hill Рейтинг: Цена: 41170.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.
Автор: Brown Название: The Customer Culture Imperative: A Leader`S Guide To Building A Customer-Centric Culture That Drives Superior Performance ISBN: 0071821147 ISBN-13(EAN): 9780071821148 Издательство: McGraw-Hill Рейтинг: Цена: 29730.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Drawing insights from more than 100 businesses to identify seven key factors, this book reveals the key disciplines of customer culture that consistently predict enhanced, sustainable business results. It gives you the tools to inspire everyone in the company to embrace a customer-centric culture.
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