Training Library Staff and Volunteers to Provide Extraordina, Smith Mark L

Автор: Smith Mark L
Название: Training Library Staff and Volunteers to Provide Extraordina
ISBN: 1856045994 ISBN-13(EAN): 9781856045995
Издательство: Amazon Internet
Цена: 26400 T
Наличие на складе: Невозможна поставка.
Описание: Establishing and maintaining the best possible customer service is essential for every library. Here is a training manual that gives you the 'what to say' and 'what to do' to make that goal a reality. The authors offer guidance for training employees at all levels - from front line staff to managers.

They show you in detail how to integrate a customer service focus and training into a variety of staff and volunteer interactions - job interviews, orientation, employee review, and in-service and out-service training. The book suggests standards for what employees should know on day one, after the first week, after the first month, etc. This complete package includes role-playing suggestions and scripts for specific and difficult scenarios, as well as guidelines for establishing policies and a glossary.

The chapters featured include: determining customer service essentials; examining general training guidelines; preparing specific training for library staff and volunteers; assessing and anticipating the needs of customers; tracking and responding to customer feedback; planning staff-development days; instituting continuous learning in libraries; integrating continuous learning with customer service; and, resource tools for customer service managers and trainees. Numerous model forms make this toolkit essential for library managers and administrators who want to help their staff to develop a whole new level of customer service.

Автор: Smith, Mark Edward
Название: How to draw noir comics
ISBN: 0823024067 ISBN-13(EAN): 9780823024063
Издательство: Random House (USA)
Рейтинг:
Цена: 12230.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Noir is just as powerful in comics as it is in films: dark angles, shadowy, high contrast images, moody lighting, an anti-hero that struggles with moral conflicts. This work walks the reader step-by-step through layout, thumbnails, staging the action and working with actual scripts. It also contains the twenty-two page original graphic novel.

Автор: Middles, Mick Smith, Mark E.
Название: Fall
ISBN: 1847724167 ISBN-13(EAN): 9781847724168
Издательство: Неизвестно
Рейтинг:
Цена: 23530.00 T
Наличие на складе: Есть
Описание: Spanning their years on the fringe of the Manchester punk scene, three dozen albums, numerous tours, two successful stage playes and numerous `spoken word` events, this book presents a biography of the Fall.

Автор: Mark E. Smith
Название: Renegade
ISBN: 0141028661 ISBN-13(EAN): 9780141028668
Издательство: Random House - Penguin
Рейтинг:
Цена: 9670.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: An autobiography that presents the author`s take on the ups and downs of a band as notorious for its in-house fighting as for its great music; and on a life that has endured prison in America, drugs, bankruptcy, divorce, and the often bleak results of a legendary thirst.

Автор: Smith, Mark Edward
Название: Nude female figure
ISBN: 0823099911 ISBN-13(EAN): 9780823099917
Издательство: Random House (USA)
Рейтинг:
Цена: 18360.00 T
Наличие на складе: Нет в наличии.
Описание: A compilation of hundreds of classic poses of the female nude. It includes full colour photographs which are grouped into the various traditional positions you would find in any classic positions: standing, seated, kneeling, crouching, reclining, bending, as well as posts in motion and a special section that focuses on hands and feet.