Restaurant service basics, Dahmer, Sondra J. Kahl, Kurt W.
Старое издание
Автор: Richard Normann Название: Service Management : Strategy and Leadership in Service Business, 3rd Edition ISBN: 0471494399 ISBN-13(EAN): 9780471494393 Издательство: Wiley Рейтинг: Цена: 42240.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: In the world of industry and management, the service industry is unique. This book provides a comprehensive framework in which to discuss the unique management issues of the service industry, and looks into the special characteristics of services and the conditions necessary for success in the management of service organizations.
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