Автор: Chang Название: Achieving Service Excellence: Maximising Enterprise Performance Through Innovation And Technology ISBN: 1606495445 ISBN-13(EAN): 9781606495445 Издательство: McGraw-Hill Рейтинг: Цена: 21680.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
Автор: Stuart Emmett Название: Excellence in Warehouse Management: How to Minimise Costs and Maximise Value ISBN: 0470015314 ISBN-13(EAN): 9780470015315 Издательство: Wiley Рейтинг: Цена: 39070.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: Warehouses are often seen as a necessary evil: places that stop the flow of goods and thus increase costs without adding value. But the truth is that they have a critical part to play in supply chain management, and warehouse managers should be centrally involved in the strategic aspects of any business.
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