Market Driven Management: How to Define, Develop and Deliver Customer Value, Webster, Frederick E, Jr

Автор: Price Bill, Jaffe David
Название: Give Them What They Want: How the Best Service Leaders Design, Measure, and Deliver Great Customer Experiences
ISBN: 1118954777 ISBN-13(EAN): 9781118954775
Издательство: Wiley
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Цена: 23220.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others.

Автор: Donovan
Название: How To Deliver A Ted Talk: Secrets Of The World`S Most Inspiring Presentations, Revised And Expanded New Edition
ISBN: 0071831592 ISBN-13(EAN): 9780071831598
Издательство: McGraw-Hill
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Цена: 28590.00 T
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Описание: Provides more than 100 useful tips - everything from opening with an explicit statement of audience benefits to framing your idea as an action-outcome response to a question worth asking.

Автор: Michelli Joseph
Название: Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
ISBN: 007180630X ISBN-13(EAN): 9780071806305
Издательство: McGraw-Hill
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Цена: 42310.00 T
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Описание: Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

Автор: Wacksman Barry, Stutzman Chris, Kim Peter
Название: Unlock, Unleash, and Deliver: Seven Principles for Digital Business Transformation
ISBN: 1118858204 ISBN-13(EAN): 9781118858202
Издательство: Wiley
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Цена: 25350.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In a world of fierce global competition and rapid technological change, traditional strategies for gaining market share and achieving efficiencies no longer yield the returns they once did.