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Customers For Life, Sewell, Carl


Варианты приобретения
Цена: 9600T
Кол-во:
Наличие: Поставка под заказ.  Есть в наличии на складе поставщика.
Склад Америка: 73 шт.  
При оформлении заказа до: 5 июн 2024
Ориентировочная дата поставки: конец Июля- начало Августа
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Автор: Sewell, Carl
Название:  Customers For Life   (Клиенты на всю жизнь)
Издательство: Random House (USA)
Классификация:
ISBN: 0385504454
ISBN-13(EAN): 9780385504454
Обложка/Формат: Paperback
Страницы: 240
Вес: 0.181 кг.
Дата издания: 2002
Язык: English
Размер: 20.78 x 14.02 x 1.42
Поставляется из: США
Описание: In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking Ten Commandments of Customer Service apply to todays world.

Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years.
Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His Ten Commandants provide the essential guidelines, including:
- Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your
estimate or throw in an extra service free of charge
- No complaints? Somethings wrong: If you never ask your customers what else they want, how are you going to give it to them?
- Measure everything: Telling your employees to do their best wont work if you dont know how they can improve
- Borrow, borrow, borrow: Sewell, for example, learned about hospitality from Japanese culture, cleanliness from Disney, and
politeness from his mother.


      Старое издание

Black Beauty

Автор: Sewell
Название: Black Beauty
ISBN: 1853261092 ISBN-13(EAN): 9781853261091
Издательство: Wordsworth
Рейтинг:
Цена: 2480 T
Наличие на складе: Есть
Описание: Black beauty had a fine, soft black coat, one white foot and a silver star on his forehead. This tale tells of the horse`s adventures and the disappointments and joys that surround him.

The Political Gene

Автор: Sewell Dennis
Название: The Political Gene
ISBN: 0330427458 ISBN-13(EAN): 9780330427456
Издательство: Pan Macmillan
Рейтинг:
Цена: 5190 T
Наличие на складе: Поставка под заказ.
Описание: A fascinating examination of the way that many scientists and politicians have sought to use Charles Darwin's ideas to solve social problems, or to bolster political ideologiesCharles Darwin not only sparked a revolution in science, but gave birth to ideas that acquired a political dimension from the outset, one with a deeply troubling and ongoing impact. Social Darwinism, eugenics, and scientific racialism--whose adherents have all claimed Charles Darwin as their inspiration--became associated with some of the darkest episodes in our recent past. This beautifully crafted narrative follows the thread of theory and the historical footprints left by a myriad cast of key characters to tell an often shocking and sometimes heartbreaking story. This book shows us what drove people to put a black man on display in a zoo, forcibly sterilize a pair of innocent teenage sisters, lock up a British girl for 18 years for a petty theft, murder disabled people in Nazi Germany, and slam shut America's "Golden Door." In a world where the gene becomes ever more central, the fresh and stimulating arguments presented here make this an explosive, essential, and utterly intriguing book.

Black Beauty

Автор: Sewell
Название: Black Beauty
ISBN: 0812504283 ISBN-13(EAN): 9780812504286
Издательство: Holtzbrink(MPS)/MPS
Цена: 2820 T
Наличие на складе: Поставка под заказ.
Описание: A horse in nineteenth-century England recounts his experiences with both good and bad masters.

Owls

Автор: Sewell, Matt
Название: Owls
ISBN: 0091959993 ISBN-13(EAN): 9780091959999
Издательство: Random House - Penguin
Рейтинг:
Цена: 11130 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: In this beautiful follow-up to Our Garden Birds, Our Songbirds and Our Woodland Birds, street artist Matt Sewell captures the world`s most evocative bird: the owl.

Black Beauty

Автор: Sewell
Название: Black Beauty
ISBN: 000735097X ISBN-13(EAN): 9780007350971
Издательство: HarperCollins UK
Рейтинг:
Цена: 2140 T
Наличие на складе: Есть
Описание: HarperCollins is proud to present its new range of best-loved, essential classics.

Seven Of The Best: Favourite Stories From The Golden Age Of Children`s Literature

Автор: Burnett, Nesbit, Sewell, Grahame, Louis Stevenson,
Название: Seven Of The Best: Favourite Stories From The Golden Age Of Children`s Literature
ISBN: 1905716265 ISBN-13(EAN): 9781905716265
Издательство: Collectors Library
Рейтинг:
Цена: 19800 T
Наличие на складе: Поставка под заказ.
Описание: Contains the texts of the best-loved children`s stories of all time such as - "The Secret Garden", "The Railway Children", "Black Beauty", "The Wind in the Willows", "Treasure Island", "Just So Stories", and "Peter Pan".

Red Star Rogue

Автор: Sewell
Название: Red Star Rogue
ISBN: 1416527338 ISBN-13(EAN): 9781416527336
Издательство: Simon & Schuster
Цена: 5640 T
Наличие на складе: Поставка под заказ.
Описание: March 7, 1968: Several hundred miles northwest of Hawaii, the nuclear-armed K-129 surfaces and then sinks; all of its crewmen and officers perish at sea. Who was commanding the rogue Russian sub? What was its target? How did it infiltrate American waters undetected? Navy veteran Kenneth Sewell, drawing from newly declassified documents and extensive confidential interviews, exposes the stunning truth behind an operation calculated to provoke war between the U.S. and China -- a nightmare scenario averted by only seconds.

In full, authoritative detail, Red Star Rogue illuminates this history-shaping event -- and rings with chilling relevance in light of today's terrorist threat.


Black Beauty

Автор: Sewell
Название: Black Beauty
ISBN: 0140621490 ISBN-13(EAN): 9780140621495
Издательство: Random House - Penguin
Рейтинг:
Цена: 930 T
Наличие на складе: Невозможна поставка.
Описание: During his long life, Black Beauty has many different owners who put him to a variety of tasks, from being a riding horse on a country estate to a cab horse in town. Despiteten being subjected to cruelty, Black Beauty's strength, gentle temper and fine instincts stay with him throughout.

All Hands Down

Автор: Sewell Kenneth, Preisler Jerome
Название: All Hands Down
ISBN: 0743298012 ISBN-13(EAN): 9780743298018
Издательство: Simon & Schuster
Цена: 16220 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A Cold War disaster that took ninety-nine lives, and was denied for forty years. What really happened to the USS Scorpion?

May 1968: An American submarine is sent to investigate suspicious Soviet ships gathered in the mid-Atlantic. No one aboard the USS Scorpion was aware of the trap they rode into - that the Soviets planned revenge for the mysterious sinking of a Russian sub two months before... or that a traitor has been supplying the KGB with the US Navy's top-secret codes.

In this thrilling story that portray the human side of a naval tragedy that was officially denied for forty years, veteran submariner and bestselling author Kenneth Sewell chronicles the astounding true events behind the demise of the USS Scorpion.

A Charm of Goldfinches and Other Collective Nouns

Автор: Sewell, Matt
Название: A Charm of Goldfinches and Other Collective Nouns
ISBN: 1785033883 ISBN-13(EAN): 9781785033889
Издательство: Random House - Penguin
Рейтинг:
Цена: 10400 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Focusing on the theme of collective nouns for animals, this title includes a charm of goldfinches, an ascension of larks, a school of dolphins, a cloud of bats, a murder of crows. Illustrated with watercolours, it is a suitable gift for nature and art lovers.


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