Management Fads in Higher Education: Where They Come From, What They Do, Why They Fail, Robert Birnbaum
Автор: Price Bill, Jaffe David Название: Give Them What They Want: How the Best Service Leaders Design, Measure, and Deliver Great Customer Experiences ISBN: 1118954777 ISBN-13(EAN): 9781118954775 Издательство: Wiley Рейтинг: Цена: 23220.00 T Наличие на складе: Есть у поставщика Поставка под заказ. Описание: What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips and can influence the purchase decisions and behaviors of millions of others.
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