Customer service for hospitality and tourism, Hudson, Simon (university Of South Carolina) Hudson, Louise (freelance Journalist Specializing In Sport And Travel Writing)

Автор: Hudson, Simon (university Of South Carolina) Hudson, Louise (freelance Journalist Specializing In Sport And Travel Writing)
Название: Customer service for hospitality and tourism
ISBN: 1915097134 ISBN-13(EAN): 9781915097132
Издательство: Неизвестно
Рейтинг:
Цена: 147840.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.

Автор: Hudson, Simon (university Of South Carolina) Hudson, Louise (freelance Journalist Specializing In Sport And Travel Writing)
Название: Customer service in tourism and hospitality
ISBN: 1911396463 ISBN-13(EAN): 9781911396468
Издательство: Marston Book Services
Рейтинг:
Цена: 50150.00 T
Наличие на складе: Невозможна поставка.
Описание: A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.