Handbook of Service Science, Volume II, Paul P. Maglio; Cheryl A. Kieliszewski; James C. S

Автор: Thomas G. Weiss
Название: The Oxford handbook on the United Nations /
ISBN: 0198803168 ISBN-13(EAN): 9780198803164
Издательство: Oxford Academ
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Цена: 116160.00 T
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Описание: Building on the success of the first edition, this volume offers a revised and updated analysis of the UN, and will be an essential point of reference for all those working on or in the organization.

Автор: David Galbreath, John R. Deni
Название: Routledge Handbook of Defence Studies
ISBN: 1138122505 ISBN-13(EAN): 9781138122505
Издательство: Taylor&Francis
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Цена: 234790.00 T
Наличие на складе: Невозможна поставка.
Описание: The Routledge Handbook on Defence Studies provides a comprehensive guide to the key debates around defence studies in the 21st century. .

Автор: Kulnazarova, Aigul, Popovski, Vesselin
Название: The Palgrave Handbook of Global Approaches to Peace
ISBN: 331978904X ISBN-13(EAN): 9783319789040
Издательство: Springer
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Цена: 232910.00 T
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Описание: With existing literature focusing largely on Western perspectives of peace and their applications, a global understanding of peace is much needed.

Автор: Laura Empson, Daniel Muzio, Joseph Broschak, Bob H
Название: The Oxford Handbook of Professional Service Firms
ISBN: 019879956X ISBN-13(EAN): 9780198799566
Издательство: Oxford Academ
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Цена: 34310.00 T
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Описание: The Oxford Handbook of Professional Service Firms discusses firms providing services in the traditional professions such as law, accounting, and architecture as well as newer sectors such as, management consulting, advertising, and engineering. It provides a critical overview of contemporary research on PSFs, and suggests avenues of future inquiry.

Автор: Renu Agarwal; Willem Selen; G?ran Roos; Roy Green
Название: The Handbook of Service Innovation
ISBN: 1447165896 ISBN-13(EAN): 9781447165897
Издательство: Springer
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Цена: 167700.00 T
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Описание: A Guidebook to Service Innovation

Автор: Evrim Celtek
Название: Handbook of Research on Smart Technology Applications in the Tourism Industry
ISBN: 1799819892 ISBN-13(EAN): 9781799819899
Издательство: Mare Nostrum (Eurospan)
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Цена: 264270.00 T
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Описание: In today's modernized society, certain technologies have become more applicable within many professional fields and are much easier to implement. This includes the tourism industry, where smart technology has provided a range of new marketing possibilities including more effective sales tactics and delivering a more personalized customer experience. As the scope of business analytics continues to expand, professionals need research on the various applications of smart technology within the field of tourism.

The Handbook of Research on Smart Technology Applications in the Tourism Industry is an essential reference source that discusses the use of intelligent systems in tourism as well as their influence on consumer relationships. Featuring research on topics such as digital advertising, wearable technology, and consumer behavior, this book is ideally designed for travel agents, tour developers, restaurateurs, hotel managers, tour directors, airlines, marketers, researchers, managers, hospitality professionals, policymakers, business strategists, researchers, academicians, and students seeking coverage on the use of smart technologies in tourism.

Автор: Maglio Paul P., Kieliszewski Cheryl A., Spohrer James C.
Название: Handbook of Service Science, Volume II
ISBN: 3319985116 ISBN-13(EAN): 9783319985114
Издательство: Springer
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Цена: 232910.00 T
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Описание: The second volume of this successful handbook represents varied perspectives on the fast-expanding field of Service Science. The novel work collected in these chapters is drawn from both new researchers who have grown-up with Service Science, as well as established researchers who are adapting their frames for the modern service context. The first Handbook of Service Science marked the emergence of Service Science when disciplinary studies of business-to-customer service systems intertwined to meet the needs of a new era of business-to-business and global service ecosystems. Today, the evolving discipline of Service Science involves advanced technologies, such as smartphones, cloud, social platforms, big data analytics, and artificial intelligence. These technologies are reshaping the service landscape, transforming both business models and public policy, ranging from retail and hospitality to transportation and communications. By looking through the eyes of today’s new Service Scientists, it is anticipated that value and grand challenges will emerge from the integration of theories, methods, and techniques brought together in the first volume, but which are now rooted more deeply in service-dominant logic and systems thinking in this second volume.The handbook is divided into four parts: 1) Service Experience--On the Human-centered Nature of Service; 2) Service Systems–On the Nature of Service Interactions; 3) Service Ecosystems–On the Broad Context of Service; 4) Challenges–On Rethinking the Theory and Foundations of Service Science. The chapters add clarity on how to identify, enable, and measure service, thus allowing for new ideas and connections made to physics, design, computer science, and data science and analytics for advancing service innovation and the welfare of society.Handbook of Service Science, Volume II offers a thorough reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Название: The Routledge Handbook of Service Research Insights and Ideas
ISBN: 0815372531 ISBN-13(EAN): 9780815372530
Издательство: Taylor&Francis
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Цена: 224570.00 T
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Описание: This volume offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world`s leading specialists in the discipline explore foundations and innovations in services, highlighting important issues relating to service providers, customers, and service design.

Автор: Zaccarelli
Название: Food Service Management By Checklist - A Handbook Of Control Techniques
ISBN: 0471530638 ISBN-13(EAN): 9780471530633
Издательство: Wiley
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Цена: 156230.00 T
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Описание: "Whether in the classroom or on the job, this book will provide its users with the means for focused action plans.

Автор: Mohinder Chand Dhiman, Vinay Chauhan
Название: Handbook of Research on International Travel Agency and Tour Operation Management
ISBN: 152258434X ISBN-13(EAN): 9781522584346
Издательство: Mare Nostrum (Eurospan)
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Цена: 278130.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: Changes within the travel industry, such as globalization, consumerism, and advancements in technology, have transformed travel agencies into highly competitive businesses. To remain successful, new business approaches and models must be created in the global tourism and hospitality industry. Travel companies continue to expand their businesses in different countries and seek to collaborate with international entrepreneurs, developing the need for cross-cultural strategies and policies. As travel agencies flourish, identifying these business practices is necessary for these organizations to obtain a competitive management model at the global level. The Handbook of Research on International Travel Agency and Tour Operation Management gathers the latest methodologies, tools, models, and theories regarding tourism development and sustainability into one comprehensive reference source in order to promote, manage, and maximize the profitability potential of travel agencies and tour operation services. Featuring research on topics such as e-marketing, medical tourism, and online travel, this book provides travel agents, managers, industry professionals, researchers, academics, and students with the necessary resources to effectively develop and implement organizational strategies and models.

Название: Sage handbook of service-dominant logic
ISBN: 1526402831 ISBN-13(EAN): 9781526402837
Издательство: Sage Publications
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Цена: 163680.00 T
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Описание: The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic.

Название: Oxford handbook of professional service firms
ISBN: 0199682399 ISBN-13(EAN): 9780199682393
Издательство: Oxford Academ
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Цена: 126720.00 T
Наличие на складе: Есть у поставщика Поставка под заказ.
Описание: The Oxford Handbook of Professional Service Firms discusses firms providing services in the traditional professions such as law, accounting, and architecture as well as newer sectors such as, management consulting, advertising, and engineering. It provides a critical overview of contemporary research on PSFs, and suggests avenues of future inquiry.